WHAT WAS THE ENGAGEMENT?
We were engaged to provide change management expertise and support for the procurement function within a large global FMCG organisation.
The change involved new tools (IT systems), processes and behaviours for 300 buyers and their finance counterparts spread all over the world.
WHAT DID WE DO?
Knowledge Connections supported the gathering and assessment of the ‘as-is’ and ‘to-be’ vision, and created the proposal for the change management plan that included how we would train and communicate to the impacted employees, how we would engage their line managers, how to identify and engage with the various sponsors, and how to anticipate and manage potential areas of resistance.
We then actively managed the change aspects of the project: writing draft communications; building training programs; assessing the change adoption and course correcting where needed.
We were also able to cover the unexpected absence of the overall project manager during a critical systems go-live, and ran the daily team check-in with the systems provider to ensure that the system launch was successful