Recent work

WHAT WAS THE ENGAGEMENT?

We were engaged to provide change management expertise and support for the procurement function within a large global FMCG organisation.

The change involved new tools (IT systems), processes and behaviours for 300 buyers and their finance counterparts spread all over the world.

WHAT DID WE DO?

Knowledge Connections supported the gathering and assessment of the ‘as-is’ and ‘to-be’ vision, and created the proposal for the change management plan that included how we would train and  communicate to the impacted employees, how we would engage their line managers, how to identify and engage with the various sponsors, and how to anticipate and manage potential areas of resistance.

We then actively managed the change aspects of the project: writing draft communications; building training programs; assessing the change adoption and course correcting where needed.

We were also able to cover the unexpected absence of the overall project manager during a critical systems go-live, and ran the daily team check-in with the systems provider to ensure that the system launch was successful

Our Client was a major organisation, planning for a massive expansion, facing into an extremely significant change project to ensure their business was futureproof. The scale of this change meant that it would touch everyone in the business, many thousands of colleagues!

The Client was running a three week induction programme for key Business Process Owners and Subject Matter Experts who were going to be asked to step up and become Change Agents for their functional areas, supporting their colleagues through this period of massive uncertainty. They had varying levels of experience of change themselves and they were being asked to do this alongside their brand new day jobs of designing the future Business Processes.

Knowledge Connections were invited to run three sessions in these induction weeks across two and a half days. The aim of these sessions was to help the Colleagues better understand their own response to change overall and air any concerns in a safe environment, as well as receive structured training around areas such as the Change Curve, and the Neuroscience of Change. Most importantly the sessions were set up to be as flexible as possible allowing time for these Colleagues to be heard.

In order to consider costs and Colleague wellbeing the sessions were run face to face in two locations on the same day. They included virtual check ins from critical senior Stakeholders and also a virtual check in between the sites at the end of each day to ensure consistency of messaging. The feedback from these sixty colleagues was that these two and a half days were the most valuable of the fifteen week programme and had really helped to prepare them for the challenge ahead.

Our Client was facing into a very specific challenge around Data Privacy after the results of an Internal Audit.

They had a short deadline to come up with a plan to demonstrate to the Auditors that they were able to bring this under control and reduce the exposure of the Business.

Knowledge Connections facilitated the bringing together of a group of key Business Associates who could achieve this task, rapidly and in a high-quality way, at a two day face to face meeting. Using the Design Thinking methodology and their years of experience at facilitating meetings they ran this session, keeping the energy high whilst also incorporating global attendees who were unable to travel through virtual technology.

The Client left the session with a clear action plan and a group of Associates committed to achieving this task.